Refund Policy

We want you to purchase with confidence. This policy explains when and how you can request a refund for products purchased from CDV CORE LLC.

1. One-time course purchases

You may request a full refund within 14 days of purchase, provided you have not substantially consumed the course. We consider a course substantially consumed when more than 20% of its lessons have been accessed or any course materials have been downloaded. This condition exists because our products are digital content that cannot be "returned" once consumed.

2. Billing errors and duplicate charges

If you were charged in error or charged twice, contact us and we will refund the incorrect charge in full. We do not currently sell any subscription or auto-renewing products; every purchase is a one-time payment.

3. How to request a refund

Email info@cdvcore.org from the email address used at purchase, including your invoice number and the reason for the request. We reply within 2 business days. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

4. Consumer rights

Nothing in this policy limits any non-waivable rights you may have under the consumer protection laws of your country of residence.

5. Contact

CDV CORE LLC, 1209 Mountain Road Place Northeast, Albuquerque, New Mexico 87110, United States. Email: info@cdvcore.org.